I was really looking forward to receiving the goods I had ordered online. But there was no parcel at the desired drop-off point – despite the message that it had been delivered. What to do? The first step is to contact the parcel service. Providers such as DHL, Hermes or DPD explain on their customer portals what to do – as quickly as possible. The company from which the goods were ordered does not have to deliver the goods again if the parcel is lost – for example, if the parcel service has only left the shipment outside the front… Read More
The parcel I ordered online has gone: what should I do?
